Data Privacy Policy

As operators of Alvynn, our goal is to be transparent about how we handle personal information. This Privacy Policy explains the types of data we collect from users in Canada, how that information is used and shared, and the technical and organisational measures we apply to protect it. Readers will find details about cookies and tracking technologies, data retention periods, and the rights available to account holders when accessing, correcting, or requesting deletion of their data. Contact options for privacy questions are described at the end of this policy.

Types of Data We Collect

Personal Information

Personal information includes name, date of birth, residential address, email, phone number, and government-issued ID used for KYC verification. Billing details and payment identifiers may also be collected when processing deposits and withdrawals. Where relevant, currency preferences such as CAD are recorded to manage account balances and transaction records.

Technical and Usage Data

Technical data covers IP addresses, device identifiers, browser type, operating system, and connection logs. Usage data captures game activity, session times, pages visited, and error logs to support account security and service continuity. Geolocation inferred from IP addresses is used for compliance with regional restrictions.

Transactional Data

Transactional records include deposit and withdrawal history, payment method details, bonus usage, wagering activity, and any refunds or chargebacks. Transactional data is retained for accounting, fraud prevention, and to meet regulatory obligations such as anti-money laundering checks.

How Information Is Used

Account management, KYC verification, payment processing, and regulatory compliance are primary uses of collected data. Security monitoring, fraud detection, and responsible gambling interventions rely on analysis of technical and transactional information. Customer support teams access relevant data to resolve account and payment queries. Aggregated, anonymised data may be analysed to improve operational reliability and detect systemic issues without identifying individuals.

Data Protection and Security Practices

Encryption in transit and at rest is applied to sensitive data using industry-standard TLS and database safeguards. Access controls, role-based permissions, and regular security audits limit who can view personal information. Third-party penetration testing and anti-DDoS measures help maintain platform availability and protect user sessions from common threats.

Cookies and Tracking Technologies

First-party and third-party cookies, local storage, and similar technologies are used to enable login persistence, preferences, fraud prevention, and analytics. Consent mechanisms are provided where required, and users can manage cookie settings through their browser or account preferences. Tracking is limited to functional, analytical, and security purposes and does not alter game outcomes.

User Rights Regarding Their Data

Account holders may request access to the personal information we hold about them, request correction of inaccuracies, or request deletion subject to legal retention requirements. Requests can be submitted via our privacy contact channel and will be processed within a reasonable timeframe. Identity verification will be required before fulfilling sensitive requests to protect account security.

Data Sharing and Third Parties

Data is shared with payment processors, identity verification providers, anti-fraud services, and game providers as necessary to deliver our services and meet legal obligations. Contractual safeguards and data processing agreements are in place with third parties to ensure appropriate handling and protection. Transfers across jurisdictions follow applicable law and include measured safeguards.

Updates to This Privacy Policy

Periodic updates may be made to reflect legal, operational, or technological changes. Notice of material changes will be provided via account notifications or email where required. Continued use of our services after changes indicates acceptance of the revised policy, unless you choose to close your account in accordance with our terms.