User Privacy Policy
This Privacy Policy explains how Alvynn collects, uses, stores, and shares personal information when you register an account, place wagers, make payments, or use our website and mobile services in Canada. We respect your privacy and describe below the types of information we gather, how we protect it, and the choices you have about your data.
Types of Data We Collect
We collect information necessary to operate an online casino account, process transactions, meet regulatory requirements, and provide customer service.
Personal Data
Personal data includes name, date of birth, address, email, phone number, government-issued ID documents for verification, and other identity details provided when you register or complete KYC checks.
Technical Data
Technical data covers IP address, device identifiers, browser and operating system details, local time zone, and log information about how you interact with our site and games. We also collect data from cookies and similar tracking technologies.
Transactional Data
Transactional data includes deposits, withdrawals, payment method details, bet and play history, bonus usage, and account balances. This information is used for billing, dispute resolution, and fraud prevention.
How We Use Your Information
We use personal and technical information to:
- create and manage your account and verify your identity;
- process deposits and withdrawals and meet anti-money laundering obligations;
- monitor for fraud and suspicious activity and protect account security;
- provide customer support and respond to inquiries;
- comply with legal and regulatory requirements;
- send service-related messages and, where consent is given, marketing communications;
- perform analytics and improve our services and site performance.
Data Protection Practices
We protect personal information using administrative, technical, and physical safeguards, including encryption in transit and at rest, access controls, secure servers, and regular security reviews. Only authorised staff and service providers who need access to the data to perform their tasks are permitted to do so.
Cookies and Tracking Technologies
We use essential cookies to support the site and optional cookies for analytics and marketing. You can manage cookie preferences through your browser or our cookie settings panel. Third-party analytics and advertising partners may also place cookies; their use is subject to those partners' policies.
Information Sharing and Third Parties
We share data with third parties when necessary to provide services, including payment processors, game and platform providers, identity verification and fraud-prevention services, and analytics providers. We also disclose information when required by law or to protect rights and safety. Aggregated or anonymized data may be shared for analytical purposes.
User Rights
You have rights to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. You may also withdraw consent for marketing at any time. To exercise these rights, contact our support team at [email protected]. We will respond in a timely manner and provide information on any required identity checks.
Access, Correction and Deletion of Data
If you need to review or update your account information, log in to your account or contact [email protected]. For deletion requests, we will retain any data necessary for legal, tax, or fraud-prevention purposes while removing the data we are not required to keep.
Privacy Policy Updates
We may update this policy to reflect changes in our practices. When we make material changes we will post the revised policy on our site and note the effective date. Continued use of our services after updates constitutes acceptance of the revised terms.