Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the Alvynn platform. They explain the relationship between you and us, set out your responsibilities as an account holder, and summarize how we operate the site, promotions, payments and dispute handling. By registering or using our services you agree to comply with these terms and any additional conditions that apply to specific products or promotions.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we agree otherwise. You must not share login credentials or allow others to access your account. We may suspend or close accounts where we suspect fraud, abuse, collusion, money laundering or breaches of these terms. Account suspension may also follow unresolved chargebacks or suspected identity misuse.
Eligibility requirements
To use Alvynn you must meet minimum age and residency requirements set out during registration and in local law. You agree to provide truthful information and to complete any identity verification requests we make. We reserve the right to refuse registration or to restrict play from jurisdictions where operation would be prohibited by law or by our payment and provider agreements.
Acceptable platform use
You must use the site in a lawful and fair way. Prohibited activity includes exploiting bonuses through collusion or automated play, attempting to bypass geo-restrictions or using third-party software to manipulate outcomes. Repeated abusive behaviour, attempts to circumvent limits, or actions that harm the integrity of games may result in account closure and forfeiture of balances and bonuses.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that accompany each offer. General rules include eligibility checks, wagering requirements and game contribution restrictions as stated in the promotion details. Only one active bonus may apply where noted, and we may withhold or cancel bonuses if we suspect misuse. Any maximum bet limits while wagering, excluded games and withdrawal caps will be listed in the promotion terms.
Deposits and withdrawals
Accepted payment methods, minimum and maximum amounts, and processing times depend on the method you choose and your verification status. We may require identity, address and payment method documentation before processing withdrawals. Withdrawals are subject to our verification checks and any applicable limits. Third-party providers or banks may apply fees, and we are not responsible for those charges.
Dispute resolution
If you have a dispute, please contact our support team with relevant account details and documentation. We will investigate and respond through our internal review process. If a resolution cannot be reached informally, the options for further escalation are set out in your account agreement. We aim to resolve disputes promptly and fairly in accordance with these terms.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via the site or to your account contact details. Continued use of the service after changes are posted constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account in accordance with the account closure process.