Contact our team
Alvynn support is available to help with questions, account-related issues, technical concerns, or general feedback. Reach our team through convenient channels including 24/7 live chat, email and phone, with English and French support for Canadian players. For account verification or payment queries we process requests promptly and securely. Use the contacts below to open a support ticket, send documents, or start a live chat and our agents will respond quickly during business hours or immediately via live chat.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email ticket, replies within 24 hours) |
| General enquiries | [email protected] (product and account info) |
| Affiliate enquiries | [email protected] (partner sign-ups) |
| Phone | +1 416 582 3741 (voice & SMS, live chat also) |
| Working hours | 24/7 (live chat), Mon-Fri, 09:00-18:00 (email) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to submit documents or explanations. Please include a clear subject line, your account username, and up-to-date contact details in the message. Providing all relevant information up front helps us process your request faster and avoids unnecessary follow-ups.
Contact Form
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple account or payment questions often get same-day replies via live chat or email, while complex matters such as document verification, payment investigations or security reviews can take longer depending on their nature. We appreciate your patience and will update you as we work on your request.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Send comments via the feedback form or email our team, every message is reviewed carefully by our support and product teams. Your input helps us fix issues, tweak features, and make the experience smoother for all Canadian players. Thanks for helping us improve.